Refund
How returns and refunds work at DOUBLE A.
Last updated: 11 November 2026
Returns
You can return an item within 14 days of receiving your order.
The bottle must be unused and sealed, in its original condition.
Opened bottles cannot be returned.
To start a return, message us on WhatsApp with your order number and we tell you how to send it back.
Refunds
After we receive the item and check it, we refund its price.
The refund goes back to the same KNET or card account you paid with. How long it takes to show depends on your bank.
The delivery fee is not refunded, unless the item arrived damaged or is not what you ordered.
Cancelled orders
If we cancel your order, for example because an item ran out, we refund the full amount you paid, delivery included.
Questions
Message us on WhatsApp at +965 9300 0250.